OUR PROMISE TO YOU
Customer satisfaction is essential to the success of our flower delivery service. Interflora South Africa guarantees freshness, first-rate quality and value with every arrangement and bouquet delivered. We also ensure that each order is executed to the full flower value, meaning that you get more value for your money.
We take great care to ensure that each item is specially created with care and that only the freshest flowers are used. Flower arrangements are created by professionally trained florists. To become part of the Interflora network, florists have to comply with certain minimum requirements as well as undertake floristry training through Interflora on a regular basis to ensure that our high standards and quality assurance levels are maintained.
As the leader in its field, Interflora strives to improve on the combination of creativity, experience and guaranteed quality that goes into the development of each arrangement. We put a lot of work into establishing what you, our customers, want.
Our Delivery Promise
We offer same day delivery to most areas – telephonic orders must be placed before 13:00 / Internet orders before 12:00. Delivery is guaranteed to be within 24 hours (not applicable over local and international peak periods) if order is placed outside of same day delivery time frames or to special delivery areas. Please note that Saturday orders need to be placed before 11:00 (internet orders 10:00) for same day delivery, certain areas are not guaranteed.
Interflora does not deliver on Sundays or Public Holidays.
IMPORTANT: DELIVERY TO CERTAIN AREAS CANNOT BE GUARANTEED. Please refer to specifics relating to your order item when placing your order.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral directors and cemeteries; i.e. where deliveries are made to a central point and not directly to the recipient. Please note that orders to a hospital must be delivered in a vase – bunches cannot be delivered. Funeral orders can be delivered at a specific time – please arrange with your Interflora contact person.
In certain cases the signature of a person authorized to receive the order shall be accepted as proof of delivery and the fulfilment of the order. Interflora cannot take responsibility for flowers being stolen.
At Interflora we always make every effort to deliver customer gifts to that special person. If the recipient is not available, the florist will leave a ‘Sorry, you were out’ card, inviting them to call the florist and arrange a more convenient delivery time. Rural areas still present a challenge and if there is no service available or if there is an additional delivery fee we will contact you.
Interflora cannot take responsibility for deliveries made to incorrect addresses submitted to us by the customer
Complaints
Any customer complaint must be made to Interflora or the executing member within 24 hours after the flower delivery. Our dedicated staff will give you their full attention to resolve the matter as quickly as possible.
Tel: 011-493-3990
Email: info@interflora.co.za
Same day delivery guaranteed in South Africa
Open all day, every day with convenient online shopping
Fresh flowers will last for up to 7 days longer
